Getting Help

Submit a Service Request

Follow this link to access your ServiceNow portal. At the homepage, select the Research tile and select the category for your request. Documentation on how to use the portal can be found here: Research SNOW Ticket Submission.pdf

Please provide us with as much information as possible, including:

1. The exact commands that you run immediately after logging in, which will reproduce the problem
2. Your My UTSA ID
3. The exact output from each command
4. The locations of files/folders involved, especially your Slurm batch script
5. Other details which may be relevant (OS, SSH client, etc..,)
6. Slurm job id number

Research Support

Training