Getting Help

Submit a Service Request

Please provide us with as much information as possible, including:

  1. The exact commands that you run immediately after logging in, which will reproduce the problem
  2. Your My UTSA ID
  3. The exact output from each command
  4. The locations of files/folders involved, especially your Slurm batch script
  5. Other details which may be relevant (OS, SSH client, etc..,)
  6. Slurm job id number

Research Support

The Research Computing Support Group, RCSG, offers various computing support services. Please visit our website to learn more - https://www.utsa.edu/oit/AboutUs/RCSG/index.html

Training

On demand training videos are available here.

-- AdminUser - 05 Apr 2021

This topic: ARC > WebHome > GettingHelp
Topic revision: 05 Apr 2021, AdminUser
This site is powered by FoswikiCopyright © by the contributing authors. All material on this collaboration platform is the property of the contributing authors.
Ideas, requests, problems regarding UTSA Research Support Group? Send feedback