Technical Support
  • For technical support, you can submit a support request for Arc at the following link: Instructions for submitting support requests can be found here.
  • The Research Computing Support Group is available between 8:00 AM to 5:00 PM on all business days to assist with the service requests.
  • Our time-to-response on new tickets is 4 business hours, and the time-to-resolution varies depending upon the complexity of the issue.
    • Please open a new ticket for every new topic
    • Once a ticket is closed you are welcome to reopen it if the exact topic that was addressed in the ticket appears to be still unresolved
  • For after-hours emergency support, please contact Tech Cafe at 210-458-5555.
  • We have started an "Advanced Computing Club" on MS Teams, and should you need to connect with us to share any thoughts around hardware, software, and services related to Advanced Computing or find research collaborators working in this area, we welcome you to join us in this group.
Topic revision: r1 - 13 Dec 2021, AdminUser
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