Why can't I log into Shamu?

  • You don't have an account on Shamu. All logins to Shamu are based on your campus myUTSA ID.
  • There could be a network issue from your workstation/laptop to Shamu. If on campus, call OIT Connect at x5555 to report the issue. Please mention Shamu when reporting it to OIT Connect.
  • There could be a potential problem with the login nodes. The RCSG staff will be working on the issue until it is resolved. Always check message to the list serve. We announce any downtimes to this list.
  • Your account on Shamu has expired. Students by default are only granted one (1) year access to Shamu. Send an email to rcsg@utsa.edu requesting your account be reactivated.
  • Your campus Active Directory account has expired. This usually means a student has graduated and your access to Shamu is no longer available.
-- AdminUser - 16 Jun 2017
Topic revision: r2 - 09 May 2018, AdminUser
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